Returns & Exchanges
At Nightshade Samurai, we stand behind the quality of our gear and offer a 30-day return window for all items in their original, unused condition. If your equipment doesn't meet your standards, we are committed to making it right with a seamless exchange or refund process.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
- 3.Ship It Back
Affix the prepaid shipping label provided via email and drop your package at any authorized carrier location.
- 4.Quality Inspection & Refund
Once our team inspects the returned gear, we will process your refund or ship your replacement items within 3-5 business days.